Onboarding Procedure

Polar, as part of its customer onboarding procedures, conducts a KYC (Know-Your-Customer) / KYB (Know-Your-Business) questionnaire.

During registration (onboarding), the customer is requested to provide information regarding who they are, what company they represent, what kind of server they own, what countries they target, and what country they are based in.

Due to legal reasons, we do not sell to Russia or Belarus. For more information, please see Sales to Russia and Belarus.

Why do we conduct this procedure?#

Firstly, conducting a KYC questionnaire helps us to prevent software piracy by ensuring that only legitimate users are granted access to the software. This is particularly important for us, as piracy can result in significant financial losses and damage to reputation.

Additionally, the KYC questionnaire helps to minimize contract breaches by verifying the identity and legitimacy of the customer. By conducting this due diligence, we can be confident that we are entering into a valid contract with a genuine customer who is unlikely to breach the terms of the agreement.

What are the initial steps of customer onboarding?#

Upon authenticating with a Discord account, you will be redirected to the Let's Get Started page.

You will be requested to enter the following information about your server:

Name of your server
Domain of your server
List of supported game versions
Countries targeted by your server

After this step, you will be asked to provide information about you or your company.

Individuals (Sole Traders)

Full legal name
Address
Country of Residence

Partners

Legal name of partnership
Full name and country of residence of each partner

Companies

Full legal name
Company registration number
Country of legal registration
Registered corporate address
Full name, Country of Residence, Job title, Address of authorised representative
Full name and Country of residence of each beneficiary
- Beneficiaries are people who benefit from the company financially. These include but are not limited to: registered owners, factual owners, media representatives

You will be required to verify ownership of the domain name through adding a TXT record. Your server and website must be online and fully functional at the time of onboarding. For more information, see Domain Verification.

How do I purchase after onboarding?#

After completing onboarding, you will need to contact us through our Discord Server in order to get verified for purchase. We verify servers manually, and you will be asked to provide basic information such as social networks your community is mainly active on.