Polar Help

Reporting problems

To properly report problems, please provide the information requested below.

  • Output of /polar version

  • List of any external software used, such as plugins

  • Video footage of the problem with alerts and hover debug

  • Statistics about the affected server/machine, these include:

    • Total volume of RAM

    • Amount of players online

    • Volume of swap memory

    • Java version, build name, VM type

  • List of installed plugins

  • Profiler results (Spark, for example)

  • PROVE Polar is at fault and not external factors

For other issues, please provide a detailed explanation of the problem.