PolarReporting problems
If your plan includes Dedicated supportDedicated supportDedicated support server with the highest priority from our support team. privileges, please use the dedicated support channel.
To properly report problems, please provide the information requested below.
Reporting false positives
- Output of
/polar version - List of any external software used, such as plugins
- Video footage of the problem with alerts and hover debug
Reporting performance issues
- Statistics about the affected server/machine, these include:
- Total volume of RAM
- Amount of players online
- Volume of swap memory
- Java version, build name, VM type
- List of installed plugins
- Profiler results (Spark, for example)
- PROVE Polar is at fault and not external factors
For other issues, please provide a detailed explanation of the problem.